For the protection of our consumers, if you need a refund or a return, please contact our customer service. After communication, we will process your request. We look forward to your support and patience. Please check your email.
Before you decide to refund or return an item, please read the following rules in detail:
If you do not receive the corresponding item after payment, you can contact customer service to request a refund or return.
Once an item sold has been used, it cannot be returned or exchanged without a specific problem.
If you experience problems with payment and product delivery during the purchase process, please contact customer service.
We promise that orders will usually be processed within 24 hours. We will also process orders promptly in the event of a supplier being out of stock, direct charge system maintenance, etc.
Request for after-sales service
1. What if I have filled in the wrong top-up account number? Can I get a refund?
If we have completed the top-up according to the information you have filled in, then no refunds can be made. If the recharge error is due to our platform, after verification, a refund can be made; if the card code goods do not affect secondary sales, contacting customer service can help with resale, but the waiting time is variable.
2. Problems such as goods not arriving after recharging, the incorrect amount received after recharging.
3. The goods received do not meet expectations.
4. Problems and complaints such as poor service and website suggestions.
The above issues can be contacted via email: service@charsk.com
